Sprinter & Metris -Fleet Van Repair & Service
At Mercedes Specialists we know that most Sprinter/Metris vehicles are used for commercial purposes and that when your Sprinter/Metris isn’t on the road, your business likely isn’t making money. We are here to remedy that! We regularly service over 170 Sprinter and Metris vehicles, including numerous fleet accounts. We have found that local dealerships are usually booked at least 2 weeks out for an appointment, which potentially could cost you thousands of dollars if the vehicle is down for repair.
Whether you have 1 Sprinter or a fleet of 25 our pledge to you is this: in our facility we prioritize our commercial and fleet customers and will get you back on the road as quick as possible with an honest, proper, cost-effective repair when the vehicle is here due to a breakdown or general maintenance repair. We will inform you of scheduled maintenance and prioritize any needed repairs to help prevent costly breakdowns and loss of business income. Same day appointments are usually available, and minor maintenance and repairs can be done while you wait in our comfortable waiting area stocked with refreshments and wi-fi.
Mercedes Specialists is the only independent repair facility in the region that employs 4 Master Certified, factory trained Mercedes-Benz technicians with over 70 years of combined experience on Mercedes products. Our modern and CLEAN 7,500 sq/ft facility is conveniently located in Westminster MD and has multiple 15,000lb capacity, extra tall lifts specifically for Sprinter vehicles. Utilizing the same OEM diagnostic equipment, tooling, repair procedures and parts as the dealership we can keep your Sprinter as trouble free as possible for hundreds of thousands of miles.
We are the only TRUE dealership alternative in the area, No one knows these vehicles better than us!
We can fix ANY mechanical or electrical issue with your Sprinter/Metris. The only repairs we do not perform are body work due to a collision. Some examples of repairs include:
✔ Oil changes
✔ “A” and “B” services
✔ General maintenance
✔ Suspension/Steering repairs
✔ 4 Wheel Alignments (Brand new state-of-the-art machine)
✔ Check engine light diagnosis
✔ Emissions system repairs
✔ DEF, Ad-Blue, and SCR repairs
✔ Glow plug faults
✔ Electrical diagnosis
Through experience we have found that 98% of repair shops in the area are not qualified to be working on these vehicles. While they may have a basic understanding of the vehicle and its systems they do not have the knowledge, the training, or the proper tooling to get you back on the road in a timely manner with a proper repair. Why waste your time and money on ineffective repairs that end up costing more time and money down the road?
We do not:
✖ Use substandard or counterfeit parts from auto parts stores or online retailers
✖ Use improper fluids that do not meet OEM specification (and cause damage)
✖ Sell you repairs that are not needed
✖ Make you wait weeks for an appointment